Wodehouse & Facilitation

win win

 

I discovered and got addictively hooked to P G Wodehouse in my school days. I would spend hours on end, sitting in one corner of the house, cackling over his humor much to the consternation of my mother who would wonder if I was following in the footsteps of the family… loony in short. Justifiably so, she still has serious doubts about my sanity. However, there is, for me, nothing like PGW to raise my spirits at the end of some days, when life has dragged me inexorably through the dreary desert sands of dead habit of earning a living (sorry for the mangling Thakurda). His humor uplifts and continues to surprise despite that fact that I have read the same books many times over.

When I examine his humor I find an interesting pattern. He sets you up nicely every time and then shifts the ground under your feet to split you up completely. Look at some examples:

 “There is only one cure for gray hair. It was invented by a Frenchman. It is called the guillotine.”

“One prefers, of course, on all occasions to be stainless and above reproach, but, failing that, the next best thing is unquestionably to have got rid of the body”

“Hell, it is well known has no fury like a woman who wants her tea and can’t get it”

“He had the look of one who had drunk the cup of life and found a dead beetle at the bottom”

He sets your mind up to work in the direction of the staid and prosaic and then switches to complete the thought in a different , sometimes bizarre take altogether , yet weaves something invariably relatable for all of us. Of course his humor is hugely creative but the key is the way he sets it up. Take away the Set Up and the humor falls away.

Many years later, I rediscovered this principle in the context of facilitation. Good facilitation’s purpose is to create moments of sharp realization or Aha’s in a fun , enjoyable way, which you can then process further into establishing behavior of choice.

For instance, I conduct this session on Strategic Thought. I play a simple game of arm wrestling in pairs in the audience. I have invariably got exactly the same result every time I have played. The trick is the same. Give them a perception of control but load the perception even before the game starts. I do the loading through the Set up of the game where I describe the task to be done.

For instance , I start by harking back to the childhood when all of us have played the game and struggled with each other to find out who is the strongest; I use visual clues in my description, that of struggling to bring the other person’s arm down; then I goad them to win and show who is the stronger of the two; then I tell them that you have to maximize your wins i.e by forcing the other person’s hand down repeatedly till I say stop; I establish scarcity by stating that there is a limited amount of time to maximize ‘your’ wins… with this kind of set up, every time folks will battle it out with each other in a traditional arm wrestling game and force a few wins…

Then I turn it around, call one of the audience up and play with him/her; But first, I strike a quiet agreement with my partner that we will both let the arm loose and go rapidly on both sides so that we can both maximize and equal our wins. Typically our score is a multiple of the highest in the group earlier… this helps me bring out the point that the difference was in the mindset of Win-Lose which they practiced and Win-Win which my partner and I exhibited. Just the change in that thought changed the behavior and gave dramatically different results. That is strategic thought. The ability to pirouette in the mind and look at the same situation with a different and even contrary lens.

Thoughts tend to run in tracks and invariably reach their natural conclusion unless jerked out of the track on to a new one.. as a facilitator when I want to make a point in a dramatic way I can use this principle by cueing the track I want strongly to make dramatic learning happen.

And where do you do it? – in the Set Up

The Set Up is the most valuable part of facilitation. It defines the direction in which your audience’s mind is going to run. I have found it very useful to think through the Set Up in detail, define situations with great care and identify specific word clues and phrases as well as questions that I would ask.

While the activity itself lasts for only 10 minutes, I would have spent half an hour agonizing over each word and gesture in the

Set Up. To take the same example as an illustration:

Step 1: Begin from the Objective: which is to get the audience to see Strategic Thought as a Lens they can choose to wear at will.

Step 2: Define the precise Result you want at each stage: With the same Instructions they have to perform Win-Lose and then subsequently demonstrate Win-Win so that they can see that just changing the lens from Win- Lose to Win-Win changes everything.

Step 3: Detail the Cueing: Therefore the Set Up has to cue the Win –Lose Lens strongly. 3 key aspects need to be thought through:

  1. Defining the activity or task in a manner that fits both the Win –Lose Lens as well as the Win-Win Lens so that the flip of lens is credible and the message goes through.
  2. Cueing the Win-Lose Lens when setting up for them to do the activity by choosing words very carefully (‘maximize your Wins’); by using meta-verbal clues(mimic a tough arm wrestling bout when talking of it); Use personal experiential contexts to ensure the mind runs along the natural Win-Lose path (cue in the child hood remembrance of the game as a show of strength)
  3. Creating a scarcity mindset so that the mind quickly foreshortens options to habit and does not attempt to go beyond normal thinking tracks which is typically Win-Lose.

If you get the Set Up right the result follows naturally; for the audience it is magic and fun! Like it was for me

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Humor without Uniform, No Peacocks please !

 

 

Gavaskar once when asked how he liked to play the dreaded West Indian pace quartet, replied “From the non-striker’s end” . And this came at the peak of his reputation as an opening batsman who had in a certain sense tamed the fiercest of pace-attacks. What a wonderful way of showing yourself as a vulnerable human being! In an endearingly funny way it connected us – the ones who can’t hold a bat to a monkey throwing nuts- to the great batsman himself.

And did it reduce his stature as one of the greatest opening bats in the world? If anything, it enhanced it. Here was a guy who conquered raw fear, extreme nervousness and performed and vanquished not only the fear but also the fear mongers. Respect elevated.

Great leaders, more often than not, seem to have a healthy degree of self-doubt and a serious sense of self-deprecating humor. I have seen this pattern in many of my meetings with CEOs and CXOs, especially the better ones.

I had the good fortune to work with a very senior person in the Pharma industry.. This gentleman was brought in to clean up, resurrect and accelerate the growth of the Indian acquisition of a foreign multi-national. His resume and track record were impeccable -Impressive was not the word, in fact impressive paled and withered at the starter’s end.

Fully expecting a reasonable amount of self-respect I found a person unassuming, very eager to learn from every person he met and dealt with. Even more impressive was the compassion and connect with which he dealt with his people even when required to take some extremely tough decisions. And typically, all his humor had one target – himself. Though this did not make him a pushover. He was assertive, competitive and fueled with ambition both for himself and the organization. His self-doubt engendered his eagerness to listen deeply and learn without if with all his experience- he knew best. His ability to laugh at himself threw open windows to a freshness and authenticity that made him extremely approachable and engaging. No signs of his general’s uniform excepting when the occasion demanded it

These traits allowed him to take the hard decisions needed to turn the company around. It also allowed him to take them in a manner that was least damaging to the organization and the individuals concerned.  A general without his uniform adapt to the new environment, could use his experience with wisdom and learn, connect and succeed.

Unfortunately, very often I see senior leaders in corporations consumed by hubris.  Once, I was in a conversation with a fairly accomplished CEO. In a very short while (roughly three blinks of my right eye, the left one is a bit laggard and therefore doesn’t count) I figured this was a conversation about me, mine and myself. For some strange reason, very difficult of course to figure out, I had visions of a peacock consumed by its own dance.. He was so good he couldn’t have enough of himself. Failing to get a word in edge-ways even twice folded, I soon settled on a beatific (or so I think!) smile on my face. Little did he know that I was admiring the peacock with its feathers unfurled. Here was I face to face with the exalted one and all I could see was peacocks. Very disrespectful of me, I am sure, but left me wondering how many of his ‘boys’ saw peacocks on a daily basis. The problem with peacocks is that after a while you only see their feet and your respect and awe begin to wilt like a diva on a hot summer afternoon.

In my interactions, I increasingly hear the word Agility as a key requirement to survive the VUCA (Volatile,Uncertain, Complex and Ambiguous) world. Agility is deeply connected to learning and learning if I may stretch a point, in turn to self-doubt and a dash of sense of humor.

So no uniforms and certainly no peacocks, please!